Getting More Blue Ribbons From Baristas

According to the March 2012 Issue of Fast Company Magazine, In the 1990's Starbucks needed a way to help their baristas perform better under pressure (I've heard what some people order-after the 12th detail I'd go nuts!).

They created an acronym to help the baristas maintain a more professional environment. It was:

L-Listen

A-Acknowledge

T-Take action

T-Thank the customer

E-Explain why the problem occurred

The results: According to the article, Customer (and employee) satisfaction skyrocketed.

What's a routine or system you could begin putting in place that would help you get better results?

Jones LoflinComment