To Trust Or Not To Trust

Michael Wolff has a thought-provoking article in the January 7 issue of USA Today. He examines why our trust of so many groups, ranging from corporations to politicians, is lacking or non-existent.

His comments made me think about what factors influence me to trust someone. My list includes:

  • Meeting an agreed-upon deadline
  • Communicating potential problems with meeting a deadline-BEFORE the deadline arrives
  • Being honest
  • Taking action on what they say is important to them-and not just talking about it
  • Telling me what I need to hear, not what they think I want to hear, in a way that maintains their integrity-and mine
  • Taking personal responsibility when things go wrong and offering solutions on what corrective actions will be taken

As I review the list, my mind goes to Gandhi's quote, "Be the change you want to see in the world." I need to get to work on improving these same qualities within myself.

What are the behaviors of others that win your trust?

Jones LoflintrustComment